Refund policy

At Bouge Moi, we take pride in creating custom-made products tailored just for you. Since we are a custom made-by-order brand, we do not accept returns or offer refunds except in specific cases outlined below.

1. Measures Users Need to Take

If you believe there is an issue with your order, please take the following steps:

1. Inspect your order as soon as it is received.
2. Contact us within 7 days of delivery via email at support@bouge-moi.com.
3. Provide your order number and a detailed description of the issue, including photos of the product and any defects or damage.

2. Applicable Circumstances for Returns and Refunds

We do not accept returns or refunds due to the personalized nature of our products. However, we will evaluate cases involving:

• Defective or damaged products upon delivery.
• Incorrect items (e.g., wrong size, color, or style).

If your claim is approved, we will provide advice, repairs, or send a replacement pair at no additional cost.

3. Time Period for Accepting Claims

• Claims must be submitted within 7 days of receiving your order.
• Claims submitted after this period will not be considered.

4. Refund Processing Time

• Refunds (if approved under exceptional circumstances) will be processed within 1-2 business days after confirmation. Refunds will be issued to the original payment method.

5. Contact Information

For any questions, concerns, or claims regarding returns and refunds, please contact us:

• Email: support@bouge-moi.com
• Response Time: We aim to respond to all inquiries within 48 hours.

6. Terms and Conditions

This policy applies only to the products purchased directly from Bouge Moi.

• Items not related to our products (such as gift cards) are not covered under this policy.