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Refund policy

For Character Boots: 

We currently offer returns and exchanges only for orders shipped to the United States, Canada, and Australia. Returns and exchanges are not available for other countries at this time, as all boots ship from our Hong Kong warehouse and we only have return/exchange channels set up for these three countries.

How to Request a Return or Exchange:

Email support@bouge-moi.com within 14 days of delivery and include:

  • Your order number
  • What you need (size/style exchange, return for refund, or quality issue)

Requirements:

To be eligible, the following conditions must be met:

  • The request must be made within 14 days of delivery.
  • The boots must be brand new and unworn — no marks, creases, dirt, scuffs, or sole wear. Items showing any signs of wear will not be accepted.
  • The return must be shipped from the United States, Canada, or Australia.
  • Only one exchange per order is allowed.

Fees:

Exchanges – $67 USD This fee covers the processing cost from our transit warehouse in your country to our Hong Kong warehouse, plus the $37 second shipping fee.

Returns – $30 USD processing fee This amount will be deducted from your refund once we receive and inspect the boots. The original shipping fee is non-refundable. You are also responsible for the cost of shipping the boots to our local transit warehouse in your country.

Processing Time:

After you ship the boots to our local transit warehouse, it typically takes 2–3 weeks for the package to reach our Hong Kong warehouse, depending on customs clearance. In some cases, customs may cause additional delays.

We appreciate your patience. Once we receive and inspect the returned boots, we will process your exchange or refund and update you by email.

 

For Heels Dance Boots/ Latin Dance Shoes:

The heels dance boots and latin dance shoes are custom made-by-order, so we do not accept returns or offer refunds except in specific cases outlined below.

1. Measures Users Need to Take

If you believe there is an issue with your order, please take the following steps:

  1. Inspect your order as soon as it is received.
  2. Contact us within 7 days of delivery via email at support@bouge-moi.com.
  3. Provide your order number and a detailed description of the issue, including photos of the product and any defects or damage.

2. Applicable Circumstances for Returns and Refunds

We do not accept returns or refunds due to the personalized nature of our products. However, we will evaluate cases involving:

  • Defective or damaged products upon delivery.
  • Incorrect items (e.g., wrong size, color, or style).

If your claim is approved, we will provide advice, repairs, or send a replacement pair at no additional cost.

3. Time Period for Accepting Claims

  • Claims must be submitted within 7 days of receiving your order.
  • Claims submitted after this period will not be considered.

4. Refund Processing Time

  • Refunds (if approved under exceptional circumstances) will be processed within 1-2 business days after confirmation. Refunds will be issued to the original payment method.

5. Contact Information

For any questions, concerns, or claims regarding returns and refunds, please contact us:

  • Email: support@bouge-moi.com
  • Response Time: We aim to respond to all inquiries within 48 hours.

6. Terms and Conditions

This policy applies only to the products purchased directly from Bouge Moi.

  • Items not related to our products (such as gift cards) are not covered under this policy.